This Privacy Policy explains how Food Nagar operating the website https://food.matinsoftech.com, collects, uses, shares, and protects the personal information of individuals who use our services. We are committed to safeguarding your privacy and ensuring transparency about how your information is handled. By accessing or using our website, mobile application, or services, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal and non-personal information from you:
Personal Identification Information
Full name
Phone number
Delivery address and location details
Email address (if provided)
Order and Transaction Information
Details of the food items you order
Payment method used (processed via secure third-party gateways)
Billing and delivery preferences
Technical and Device Information
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Log data, such as the time and date of your access
Cookies and Tracking Data
Session cookies for maintaining your login or cart
Analytical cookies to help us understand site usage patterns
Preference cookies to remember your settings
We collect only the information that is necessary to provide our services effectively.
2. How We Collect Information
Directly from you when you place an order, create an account, or contact us.
Automatically through cookies, logs, and analytics tools when you browse our website.
Through third-party services, such as payment processors or delivery partners, who share information necessary for order fulfillment.
3. How We Use Your Information
We use your data for the following purposes:
To process and deliver your orders accurately and on time.
To communicate with you about order status, delivery updates, or customer support inquiries.
To process payments securely through trusted third-party gateways (e.g., eSewa, Khalti, credit/debit card processors).
To improve our services, including analyzing usage trends, monitoring system performance, and personalizing user experiences.
To send promotional offers or updates (only if you have opted in).
To comply with legal obligations or requests from government authorities.
4. Sharing of Information
We respect your privacy and do not sell or rent your data. However, we may share your information with:
Delivery personnel who need your name, contact number, and address to complete deliveries.
Payment service providers who process your payments securely.
IT and hosting providers who help us maintain and secure our website.
Legal authorities if disclosure is required by applicable law, regulation, or court order.
Each third party we work with is expected to uphold confidentiality and data security standards.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy:
Order and transaction records may be kept for accounting and audit requirements.
Contact information is kept for customer support and service history.
Technical logs are generally retained for a limited period for security monitoring.
Payment data is not stored by us; it is handled by payment gateways.
You may request deletion of your personal information by contacting us, unless we are legally required to retain it.
6. Security of Your Information
We take reasonable steps to protect your information, including:
Use of SSL/TLS encryption for secure transmission of data.
Restricted access to personal information, limited to authorized staff.
Regular monitoring of our systems for vulnerabilities and threats.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
7. Cookies and Tracking
Our website uses cookies to:
Maintain your session and order cart.
Collect analytics data to understand how users interact with our platform.
Improve functionality and provide a personalized experience.
You may disable cookies through your browser settings. However, certain features of the website may not function properly without them.
8. Your Rights
Depending on applicable laws, you may have the following rights:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal and operational requirements.
Opt-Out: Unsubscribe from promotional messages at any time.
To exercise these rights, please contact us using the information below.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, we will delete it promptly.
10. International Visitors
Our services are intended primarily for users located in Nepal. If you access our services from outside Nepal, please note that your data may be transferred to and processed in Nepal, where privacy laws may differ from those of your home country.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we handle your information.
